IT/Technology Nov 17, 2017 Post Date Requisition # Apply for Job Share this Job Sign Up for Job Alerts Role Title: IoT Digital Engineering Lead Location: London Hammersmith Responsibilities: Responsible for the IoT Digital agenda, leading the evolution of Customer Touchpoints engineered platforms, in order to achieve industry-grade standards for CXXNPS. Accountable for Global Delivery of unmatched industry-grade IoT UI/UX experience for Customers, Developers, Partners and 3rd Parties, by creating a trustworthy user journey focused on customers business needs, delivering Next-Generation Customer Touchpoints, aligning Vodafone Brand and CXX Distinctively Digital best practices. As the CXX ambassador for every Customer Touchpoint he will drive: The creation of a unique experience, seamless cross-channel journeys and encourage continuous feedback from our customers to improve Vodafone IoT offer; A customer centric design process focused on constant improvement to strengthen Vodafone leadership as tier 1 IoT Service Provider in the Gartner Magic Quadrant. Development of a modern Ecosystem for IoT product APIs addressing industry standards of security, performance, monetization and user experience; Build a CXX Framework, customer centric, leveraging best practices of experience design: Benchmark, know your customer and Ideate; Monitor and Measure all user interactions, defining ambitious KPIs for reliable and continuous performance; Expose and productize every IoT API enabling the definition of monetization journeys with clear price points, revenue share and subscriptions streams Key accountabilities and decision ownership: * Support solutions design and deliver technical implementations * Lead Customer Touchpoints Roadmap * Deliver Cloud Ready engineered systems, with World Wide Distributed Architecture and Multi- Tenant Region Support * Engage with Vendors for platform Roadmaps * Define Release Upgrade & migration strategies * Implement Agile and DevOps Continuous Delivery * Develop secure, reliable and flexible APIs to enable customers building their integrated solutions * Accountability for Billing Engineering Core competencies, knowledge and experience: * Extensive experience delivering cloud native systems and applications; * Proven ability to effectively lead transformational change in a global function; * Intercultural awareness and experience; * Able to deal with a rapidly changing environment and able to lead change where necessary; * Capable of working for projects in a matrix-organisation; * Can-do attitude and strong execution skills. Key performance indicators: * Customer Touchpoints NPS * Customer Lifetime Value Efficient and Timely delivery Must have technical / professional qualifications: * Degree qualified in Computing or similar * Previous proven experience in the segment * Negotiation and commercial acumen * Strong presentation skills * Proven track record of building and delivering Frictionless Digital Platforms For any technical difficulties with submitting your application, please contact .
PLEASE NOTE: We strongly recommend that you do not provide your bank account details when applying for a job. If you see a vacancy on Disability Network requesting bank account details please email firstname.lastname@example.org