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E.ON is a global provider of specialised energy solutions. Were also an important trader in global commodities, working hard to make the best deals possible for our worldwide business and, ultimately, our customers.
We provide electricity and gas to five million homes and businesses here in the UK. Our vision is to be the trusted energy partner for our customers. Youll play a vital role in this vision, by resolving customer complaints swiftly and effectively.
Whether you receive a complaint by phone, email or letter youll deal with it from beginning to end, recording your key actions in our complaint management system. Youll provide solutions to the vast majority of complaints yourself, In addition, youll pinpoint any internal issues that are preventing you from delivering solutions swiftly, as well as any common root causes of complaints. In this way, youll help us improve both our processes, and the service we provide to our customers.
Juggling a wide range of tasks, youll make sure you meet your deadlines, and your targets, as well as offering your wider team plenty of support. Thanks to you, well get complaints sorted out in no time Above all, youll make sure that we regain our customers trust, by providing a fair, swift and genuinely helpful response.
Its a role where youll get plenty of support, from an initial two weeks training, to problem solving meetings and daily catch-ups. Because youll be dealing with different areas all across E.ON, youll learn a lot in a short space of time. From the variety youll enjoy in your day, to the opportunities this offers for developing your career, this role is a great place to launch a career at E.ON.
Essential Skill Requirements
- Customer Service experience, a passion for delivering a genuinely helpful service and the ability to build a rapport with people from all walks of life.
- Ability to listen and question effectively, analyse cases clearly, and problem solve to deliver excellent solutions.
- A calm and confident approach with the ability to make empathetic decisions, negotiate effectively and be firm where necessary
- Ability to learn quickly, including grasping a regulatory framework swiftly, and acting within it
- Excellent organisational and prioritising skills coupled with high levels of accuracy and attention to detail
- The flexibility to work variable shifts, including some early evening and Saturday shifts
- Educated to GCSE grade A-C in English Language or equivalent, coupled with PC skills including, Excel, and Word.
The role is based at our Bedford office:
Caxton Road, Bedford, Bedfordshire, MK41 0EW
We are offering permanent contracts.
The salary will be between £16,814.00 - £19,527.00 per annum.
The working hours will be between 8am - 8pm Monday - Friday & 8am - 6pm Saturday.
We're looking for people to start in January 2016.
We also offer a bucket load of flexible benefits through our My Choice scheme. These include childcare vouchers, health care cover, gadget cover and many more; we also offer pension and life insurance schemes.
EON provide fantastic career progression opportunities at our Bedford office, and encourage development from within.
What we offer
E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.
E.ON is an international privately-owned energy supplier. In the 2014 financial year, our staff comprising in excess of more than 58,000 employees based in many countries in Europe as well as in Russia and North America generated sales of around EUR 112 billion. We have an ambitious objective: We want to be the preferred partner for high-value energy offerings for customers.
E.ON provides electricity and gas to five million homes and businesses here in the UK. Its incredibly complex work. It takes the talents of 12,000 people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. Were doing that by making energy cleaner and simpler to understand. Were also doing it by being genuinely helpful people to our customers and to each other.
At a glance
Reference no.: 24003 Preferred start: Closing date: 31/12/2015 Salary: £16,814.00 - £19,527.00
Get in touch
If you have any questions about this role, please contact firstname.lastname@example.org and state reference number 24003.
E.ON Locations Find our locations worldwide Click here
Meet us here:
Salary: £23,715 per annum (i.e. £13.03 per hour)
Hours of work: Full time, 35 hours per week
Location: The Homestead, York
Can you inspire people? Can you bring diversity and inclusion issues to life? If so, we want to hear from you.
At the Joseph Rowntree Foundation and Joseph Rowntree Housing Trust, we believe everyone should be able to be themselves at work. Were now looking for a champion for our diversity and inclusion work to build on the great progress weve made over the last few years and to support diversity as an integral part of our strategic plan someone with drive, enthusiasm, and an outstanding track record of running campaigns and initiatives with staff at all levels, from frontline services to directors.
This role is part of our Human Resources team, and reports to the Deputy Director, People. The successful candidate will:
- work on a wide range of activities, including working with the organisations senior managers on diversity in recruitment, staff induction, learning and development, and in our housing and care services for our residents and tenants
- develop and lead engaging campaigns and other initiatives to promote diversity and inclusion amongst our staff
- work externally with local and national partners to raise the profile and visibility of diversity and inclusion
Download an application pack and further information via our website at www.jrf.org.uk/jobs
Closing deadline is on Friday 18 December 2015 at 1pm.
Interviews will be held in York on a date to be confirmed.
Please complete our application form; CVs and late applications will not be accepted.
Adapting your home
Local authorities are required by law to give Disabled Facilities Grants to eligible applicants to make houses suitable for disabled people. The Grants are available to owners and tenants in both private and social housing sectors.You may be expected to pay some of the costs, depending on your financial circumstances.
Contact your local social services department / housing authority to arrange for an assessment of the improvements and adaptations to meet your needs, and details of accessing Disabled Facilities funding. Your local council may also be able to move you to more suitable living accommodation if this is your preference, and would offer the same help as improving or adapting the existing accommodation.
Home Improvement Agencies
If you are arranging for the work to be carried out yourself you may be able to get help from a Home Improvement Agency. They are not-for-profit organisations which advise on what work needs to be done and then project manage it on your behalf.
The National Co-ordinating Body for Home Improvement Agencies (HIAs) in England. HIAs are not for profit, locally based organisations that assist vulnerable homeowners to improve, maintain or adapt their home. By improving people's living conditions, HIAs enhance their quality of life and enable them to remain in their home in greater comfort and security. Foundations, Bleaklow House, Howard Town Mill, Glossop, Derbyshire, SK13 8HT - Telephone: 01457 891909
The Equality Act 2010 is the law protecting people living with a disability from any form of discrimination as a result of their disability. Under the Act health and social services must give disabled people the same access as all other service users.
You must be given the opportunity to grant or deny your consent to any health procedure that is suggested, provided you are mentally able to give it, are in possession of enough information to allow you to make a decision and your consent is given freely and not as the result of pressure from anyone else.
If you are disabled, or care for a disabled relative or friend it is important that you understand what health related services are available to you from social services, the Health Service and voluntary organisations.
Occupational therapists work with people of any age with physical or mental health problems to promote their independence in caring for themselves, in employment and in leisure activities. Occupational Therapists work with disabled people, their families and/or carers, to resolve any practical problems or restrictions on lifestyle that might be experienced.
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The Disability Awareness partnership provides the business community with the opportunity to gain recognition.
Company profile page gives advertisers a mini website within our niche coverage dedicated to promoting their organisation.
With commitment to equal opportunities for the disabled community at its core, the Disability Network brings together jobseekers with employers committed to equality in their recruitment practices. We believe everyone should have the right to work. That’s why we’re committed to supporting disadvantaged people into employment and to live more independent lives.
The Disability Awareness Partnership provides the business community with the opportunity to gain recognition, showcase their commitment to disability and demonstrate to target candidates. The benefits of the membership include to demonstrate your achievements to your customers, suppliers, employees, shareholders and competitors. The annual membership fee at £2750 and open to both large and small businesses.
Links are non-animated advertising which appear at the home pages,
providing a high visibility short-cut straight to your information result or your website.
This is a value added option, allowing advertisers to uniquely position
their organisation’s name at the centre of the home page, with a
dedicated link to your advertised positions or Company Profile.
Company profile page gives advertisers a mini website within our niche coverage dedicated to promoting their organisation, its opportunities and career development policies to interested candidates.
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