Disability Network | Disability Employment Advertising & Inclusion Evidence UK

Head of Service Operations

EmployerMoney and Pensions Service

LocationNational

£

PayCompetitive

Closing Date5 July 2026

role summary

You will lead the daily running of a national pension service.
The service helps people see all their pensions in one place.
You will make sure the service works well and is safe.

key tasks

Keep the service running smoothly and safely every day.
Lead the response if there is a problem or incident.
Check how well the service is working and find ways to improve.
Help new pension providers join the service.
Work well with pension providers and suppliers.
Make sure the service is ready for updates and growth.

skills and experience

Experience running big digital services that must not fail.
Experience in financial or pension industries is best.
Good at managing suppliers and solving problems with them.
Stay calm and make decisions during challenges.
Good at understanding data and using it to improve the service.
Strong communication with many different groups.

£ pay and hours

The job level is Head of Service.
Work nationally with 4 days a month in Bedford.
Full pay details are available on application.

location and workplace

The role is national with some time in Bedford.
You may work with teams and suppliers across the country.

how to apply

You have until 11:55 pm, 5th July 2026 to apply.
Contact Olivia Robinson or Khadeeja Khalid at GatenbySanderson for information.
Email Olivia at Olivia.robinson@gatenbysanderson.com.
Email Khadeeja at Khadeeja.khalid@gatenbysanderson.com.

checklist before applying

Do you have experience running big digital services?
Are you good at working with different people and teams?
Can you manage tough problems calmly?
Are you ready to lead a national pension service?
Have you noted the application deadline and contacts?

Click the button below to apply for this job.

Money and Pensions Service
welcomes applications from disabled people