Disability Network | Disability Employment Advertising & Inclusion Evidence UK

Project and Service Introduction Manager

EmployerNatural Resources Wales

LocationFlexible

£

Pay£42,662 - £46,662

Closing Date8 November 2026

role summary

You will help move digital projects into live services.
You make sure new services work well and last a long time.
You follow the rules and standards of Natural Resources Wales (NRW).

key tasks

Work with project and product teams to get services ready.
Check that services are safe and ready to use.
Help the team support services after they start.
Make sure services become part of normal work.

skills and experience

Know about IT Service Management (ITSM).
Understand the ITIL framework (Information Technology Infrastructure Library).
Good at working with different people.
Help make sure new digital tools are used successfully.

£ pay and hours

Flexible working hours are supported.
You will work a normal full-time week unless agreed otherwise.

location and workplace

You will work near your home at the nearest NRW office.
Hybrid working (office and home) is agreed when you start.
Face to face meetings and training are planned in advance.

how to apply

To ask about this job, email Sarah Griffith at Sarah.Griffith@cyfoethnaturiolcymru.gov.uk.
Interviews will be held online using Microsoft Teams.

checklist for you

Do you understand IT Service Management and ITIL?
Are you good at working with others?
Are you happy to work near your home and online?
Can you join an interview on Microsoft Teams?

Click the button below to apply for this job.

Natural Resources Wales welcomes applications from disabled people