Account Coordinator

Job Description

Sales Account Administrator

• Annual Salary: £26-28k plus benefits
• Location: SW14, London
• Job Type: Full-time/Hybrid - 3 days in the office, 2 days at home
• Hours: Flexible working hours between 8.00am and 10.00am and 4.30pm and 6.30pm

Join a dynamic and growing company who design and manufacture accessories for the UK high street. They offer fantastic progression opportunities for team members!

They are currently seeking an efficient Account Coordinator who is passionate about providing excellent administrative support and has a knack for superb customer service.

This job will suit someone with at least two to three years' work experience ideally in a retail head office or retail supplier, but not essential, in primarily in a sales support / supply team role.

Day-to-day responsibilities of the role:

• Liaise directly with factories and with High Street and Independent customers in the UK.
• Handle product administration, procurement of stock and materials, and customer system administration.
• Manage the critical path, plan deliveries, and process B2B sales orders.
• Work alongside the sales, design, and merchandising teams to ensure all procedures from sale to customer are managed efficiently.
• Produce and maintain range sheets with product and sales information.
• Assist in the organisation and filing of samples, maintaining accurate records.
• Place purchase order instructions for both product and packaging with suppliers, check order confirmations, and maintain a customer delivery schedule.
• Assist in the administration of testing production samples and handle quality control issues.
• Organise pre-production and production samples for customers and obtain approval to proceed to the next stage.
• Maintain scrupulous records of all relevant customer, supplier, and purchasing files.
• Communicate daily directly with customers, factories, and logistics teams.

Required Skills & Qualifications:

• Exceptional administration and organisational skills, with the ability to multi-task, prioritise, and think ahead.
• Meticulous attention to detail.
• Advanced computer skills, including proficiency in Microsoft Word, Excel (If you have experience with VLOOKUP and pivots even better but not essential), and Outlook.
• Team player, enthusiastic, and willing to contribute as needed.
• Excellent interpersonal and communication skills.
• Ability to effectively self-manage, with a positive and proactive approach.
• Bright, keen to learn, with a good sense of humour.
• Passionate about delivering superb customer service.
• Ability to work under pressure during seasonal peaks.
• Degree level education is preferred but not essential.