Service Planner

Job Description

Hours:

9AM-6PM, (Alternate SAT 7AM-1PM overtime)

The Purpose

• Producing service plans for customers.

• Adding service information to service planning tool called Prompt .

• Keeping vehicles on Prompt up to date.

• Ensuring the service plan is followed.

• Contacting customer with planned maintenance dates.

• Creating T Cards for servicing and planning three weeks in advance.

• Running Missed Occasion report on Prompt and keeping KPI target.

• Keep job cards flowing through the system for invoicing.

• MOT Planning and booking of MOT s with various ATF s.

• 2-year Tachograph calibration planning.

• Answer overflow phone calls from Service Reception.

• Back fill into Service Reception, holiday & sick cover.

• Carryout duties to a high standard.

• Reasonable adhoc requests from Director & General Manager.

The Principal Areas of Responsibility

• Responsible for warranty and contract jobs.

• General reception work.

• Prioritise workload.

• Deliver promised work on time and to a high quality standard.