Post Delivery Team leader

Job Description

Post Delivery Team leader
32,000 - 34,000
Monday - Friday - 40 hours a week
Ashby De La Zouch

Our client are continuing to Delivery Team Leader within our Operations team, supporting the delivery of large-scale contracts. This is a hands-on team leader role, focused on helping the team deliver a high standard of service, accurate reporting and day-to-day operational support. You will help guide the team, support colleagues with workload priorities and ensure key processes are completed on time and to the required standard.

Role Responsibilities:

• Maintain accurate and timely communication with clients and operating partners to support a high standard of service.
• Manage POD performance, ensuring PODs are captured, accurate and returned within the contracted timescale.
• Ensure accurate and timely reporting of proof of delivery status.
• Process and track returns, escalating where appropriate.
• Manage debrief performance through proactive haulier engagement and internal process improvement.
• Manage delivery exceptions, refusals and discrepancies, through to resolution.
• Handle claims in line with RHA Conditions of Carriage, ensuring they are investigated, progressed and closed within the required timescales, escalating where appropriate.
• Maintain accurate records and databases to provide a clear audit trail for transactions with clients and operating partners.
• Create and maintain reports as required, ensuring data accuracy and timely distribution.
• Provide general support to the contract team and wider Operations team as required.
• Support the day-to-day coordination of the Post Delivery team, helping to ensure work is completed accurately and on time.
• Help guide the team with workload planning, daily priorities and general queries.
• Manage team performance day-to-day, setting clear priorities, allocating workload effectively and ensuring the team successfully manage any service issues.
• Oversee day-to-day service delivery across the team, ensuring queries, returns, PODs and debriefs are handled promptly and to the required standard.
• Support the set-up, integration and onboarding of new systems, ensuring the team uses them correctly and maintain accurate, up-to-date data across all customers.
• Arrange team cover during holidays, absence or busy periods.

Key Skills

• Previous administration, customer service or operations experience.
• Experience of supporting or guiding colleagues in a team environment would be beneficial.
• Strong administration and data entry skills.
• Good IT skills, including experience using Windows 10 in a business environment.
• Clear and professional communication skills, including a polite telephone manner.
• Good organisation skills, with the ability to manage priorities and deadlines.
• Confidence in dealing with clients, operating partners and internal colleagues.

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.