Customer Service Advisor

Job Description

Customer Service Advisor

Red Recruitment is hiring a Customer Service Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry.

You'll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Customer Service Advisor:

• Salary: 13.02 per hour
• Hours: Mon-Fri Shifts Between 7am - 11pm
• Location: Glasgow
• Generous Holiday Allowance
• Opportunities to grow your career
• Potential to go remote after 3 months

Key Responsibilities of a Customer Service Advisor:

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team
• Providing information in line with FCA regulations

Key Skills and Experience of a Customer Service Representative:

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office
• Previous experience in delivering exceptional customer service
• Previous experience in a financially regulated environment desirable

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)