Customer Success & Renewals Performance Coach

Job Description

IRIS Software Group in Manchester invites a Performance Lead to drive coaching and enablement across Customer Success and Renewals, helping teams move from ticket-based work to proactive, outcome-led engagement.

You'll partner with managers and Learning & Development to translate performance insights into practical actions, support new starters, and reinforce consistent standards.

This hands-on role rewards practical impact and close collaboration with frontline teams.