Customer Service Representative
Job Description
Are you an experienced Customer Service Advisor and are used to working in a fast paced environment? Would you like to work for an award winning business who are going through a period of growth? There is a salary of 27,000 along with many great benefits, an immediate start is available.
The Role:
- Quoting customers, advising stock levels, giving product advice, sourcing and suggesting products ideas.
- Making outbound calls to existing customers.
- Managing day-to-day emails in a timely manner.
- Updating internal system data.
- Liaising directly with suppliers by phone and email to gain product/pricing information.
- Liaising with the relevant internal/external contacts and customers regarding any issues with customer orders.
- Analysing spreadsheets to monitor customer spend and investigating the potential for future sales.
- Although mainly inbound calls, the successful candidate would be expected to make some outbound calls as well.
- To work as an integral member of the Sales Team and be prepared to offer support and help to all colleagues.
About You:
- Strong IT and administrative skills.
- Confident telephone manner.
- The ability to work efficiently under pressure, including prioritising workload to ensure deadlines are met.
- Previous experience of working in an office environment is essential.
- Possessing excellent written/numerical and communication skills.
- Being organised and able to work both independently and as part of a team
Benefits:
- 21 days holiday (which rise to 25 days with increased length of service) + Bank Holidays
- Salary of 27,000
- Extra free days holiday if you book and use 5 consecutive holidays between Jan-May
- Birthday Holiday
- Early Finish of 4.30pm every other Friday
- Working hours of 9am until 5.30pm
- Free parking
- Company Pension
- Electric Car Salary Sacrifice Scheme
- Cycle to Work Scheme
- Healthcare Cash Plan
- Long Service Awards
- Referral Programme
- Discounts on in-house purchases
- Discounts on Gym Membership/Spa treatments
- Volunteering Days
- Company Events
INDAB
