It Manager

Job Description

Head of IT

Location: Milton Keynes, Buckinghamshire (Hybrid - 4 days on-site, 1 day WFH)
Salary: 60,000 - 70,000 + Benefits

About Us

A fantastic opportunity has arisen for an experienced Head of IT / IT Manager to join a well-established multi-site retail business and take ownership of its day-to-day technology function.

Reporting directly to the IT Director, you'll lead a small internal team, manage key technology suppliers and play a pivotal role in supporting stores, head office and warehouse operations. This is a hands-on leadership role with genuine autonomy and influence across the business.

The Role

• Lead and develop the IT team.
• Manage day-to-day IT operations and service delivery.
• Support and optimise Microsoft Dynamics 365 Business Central.
• Oversee infrastructure, networks, security and business-critical applications.
• Manage third-party suppliers and technology partners.
• Drive continuous improvement across IT systems and processes.
• Support stores, head office and operational stakeholders.
• Contribute to the wider technology roadmap and future initiatives.

What We're Looking For

• Previous experience as a Head of IT, IT Manager, IT Operations Manager or similar.
• Experience within retail, hospitality, leisure, distribution or another multi-site environment.
• Knowledge of Microsoft Dynamics 365 Business Central, NAV or similar ERP platforms.
• Strong leadership experience with a track record of developing teams.
• Experience managing suppliers, service providers and technology partners.
• Sound understanding of IT operations, infrastructure and service delivery.
• Strong stakeholder management and communication skills.

Desirable Experience

• Microsoft 365 administration and optimisation.
• EPOS, stock management or retail systems.
• Ecommerce environments.
• Cyber security and business continuity.
• Process improvement and automation initiatives.

Why Join?

• Genuine ownership of the IT function.
• High-profile role within a growing retail business.
• Direct exposure to senior leadership.
• Opportunity to shape technology strategy and operations.
• Fast-moving environment where decisions can be made quickly.
• Hybrid working and excellent long-term career prospects.

If you're an experienced IT leader looking for a role where you can make a tangible impact, we'd love to hear from you.