Customer Service Advisor

Job Description

We are currently recruiting for a Customer Service Advisor to join a busy and growing team.

This is a fantastic opportunity for someone with previous customer service, contact centre, administration, helpdesk, or scheduling experience who enjoys working in a fast-paced environment.

Shift Pattern: 4 on 4 off Nights
Hours: 7:00pm - 7:00am

• Handling inbound customer calls and emails.
• Responding to customer queries in a professional and timely manner.
• Logging and updating requests on internal systems.
• Scheduling and coordinating work activities, allocating jobs to engineers and operational teams.
• Monitoring job progress and ensuring works are completed within agreed timescales.
• Providing customers with updates and information.
• Liaising with internal teams to ensure queries are resolved efficiently.
• Maintaining accurate records and customer information.
• Delivering excellent customer service at all times.

RG Setsquare is acting as an Employment Business in relation to this vacancy.