Customer Service

Job Description

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Beeston, LS11
12.82 per hour
Monday to Thursday: 8:30am - 5:00pm Friday: 8:30am - 4:30pm
Temporary Ongoing Contract

We are currently recruiting for a Customer Care Coordinator to join a busy and supportive team. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys resolving issues and delivering a first-class customer experience.

Key Responsibilities

• Managing customer queries and complaints in a professional and timely manner
• Coordinating remedial works and ensuring completion within agreed timescales
• Liaising with site managers, subcontractors and suppliers to schedule repairs and maintenance
• Ensuring labour and materials are available before works commence
• Contacting customers after completion to ensure satisfaction and maintain excellent service standards
• Producing and maintaining accurate customer care records and documentation
• Monitoring subcontractor performance and escalating concerns where necessary
• Supporting customer meetings with management teams when required
• Maintaining organised filing and administration systems
• Identifying recurring issues and helping implement long-term solutions
• Ensuring effective communication between customers, contractors and internal teams

About You

• Previous experience in customer service, customer care or administration
• Excellent communication and organisation skills
• Ability to manage multiple tasks and prioritise workload effectively
• Confident using Microsoft Office and internal systems
• Strong problem-solving skills with a customer-focused approach

Apply below with your CV!

RG Setsquare is acting as an Employment Business in relation to this vacancy.