Helpdesk Coordinator

Job Description

Helpdesk Co-ordinator

Enjoy keeping things organised, solving problems and making sure nothing gets missed?

Were looking for a Helpdesk Co-ordinator to join a busy facilities team in the Bolton area. You'll play an important part in keeping maintenance requests moving, coordinating with contractors and ensuring people have the information they need.

Paying 12.71 per hour, this full-time temporary opportunity would suit someone with customer service, administration or helpdesk experience who enjoys a varied role and can stay organised when things get busy. The assignment is expected to run until the end of January 2027 initially, with the possibility of an extension.

What will you be doing as a Helpdesk Co-ordinator?

• Managing incoming and outgoing calls, responding to enquiries and directing requests to the right people
• Keeping in contact with site representatives, providing updates and helping resolve queries
• Liaising with contractors to coordinate maintenance work and agree arrangements.
• Logging maintenance requests accurately and ensuring all relevant details are recorded
• Arranging parts and helping ensure the necessary items are available for jobs to progress
• Taking messages and passing on information promptly to the appropriate contacts.
• Updating records and systems to keep information accurate and up to date
• Prioritising requests, managing competing tasks and working towards targets and deadlines

What's in it for you?

• 12.71 per hour, with a clear hourly rate
• Monday-to-Friday working, offering a consistent weekday schedule
• 37 hours per week, with working hours falling between 8am and 5.30pm
• A varied workload, combining customer service, administration and coordination
• Valuable experience working within a facilities team and coordinating maintenance requests
• An assignment until the end of January 2027 initially, with the potential for an extension

Why would you join this company?

You'll be joining an established organisation with a facilities team responsible for coordinating maintenance and helping its sites run smoothly.

The team plays an important role in connecting site contacts with contractors, ensuring requests are recorded correctly and helping work progress efficiently. It's an opportunity to contribute to a busy support function where good communication, organisation and attention to detail make a real difference.

What we're looking for

What's essential:

• A professional telephone manner and confident communication skills
• Good IT skills and the ability to maintain accurate records
• Strong organisational skills and effective time management
• The ability to manage multiple tasks, prioritise requests and meet deadlines
• Confidence working independently, using your initiative and keeping work on track
• The ability to work towards targets in a busy environment

What's helpful but not essential:

• Previous experience in a helpdesk, customer service or administration role
• Experience handling a high volume of calls or enquiries
• Experience coordinating contractors, maintenance requests or job bookings

You don't need to have worked in exactly the same role before. If you have relevant customer service or administration experience and enjoy keeping things organised, we'd encourage you to apply.

The Essentials

Salary: 12.71 per hour
Hours: 37 hours per week, Monday to Friday, between 8am and 5.30pm, with a one-hour lunch break.
Location: Kearsley, Greater Manchester
Job type: Temporary assignment until the end of January 2027 initially, with the possibility of an extension.

To Apply

If you're looking for a varied Helpdesk Co-ordinator role where you can use your customer service, administration and organisational skills, we'd love to hear from you.

Send your CV today to apply.

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.