Job Description
Location: Blackwood
Working Pattern: Fully onsite
Are you a commercially minded Account Manager who enjoys building strong customer relationships and seeing an enquiry through from quotation to delivery?
We're looking for an Internal Sales Account Manager to join a supportive and collaborative team. You'll be at the heart of our customer relationships, working across the business to deliver an excellent service while identifying opportunities to develop accounts and drive profitable growth.
As an Internal Sales Account Manager, you'll manage your customers' day-to-day requirements while developing a strong understanding of their businesses, challenges and future plans. You'll work closely with colleagues across Procurement, Warehouse and Operations to make sure customers receive the right solution and a consistently high level of service.
Build and develop strong customer relationships, becoming a trusted point of contact and ensuring questions, requirements and issues are handled professionally and promptly.
Manage enquiries, quotations and sales orders, ensuring information is accurate, commercially sound and progressed efficiently through to delivery.
Work closely with internal departments, including Procurement and Warehouse, coordinating requirements and helping ensure customer service levels and delivery expectations are achieved.
Understand your customers and identify opportunities for growth, recognising where additional products or solutions could add value and increase sales and margin.
Keep customers informed, providing accurate performance information and supporting regular meetings and business reviews focused on service, performance and future opportunities.
As an Internal Sales Account Manager, you'll combine great relationship-building skills with a commercial mindset. You don't need to tick every box, but you'll be comfortable managing customers, solving problems and working with different teams to get things done.
Experience in account management, internal sales, customer service or another commercially focused customer-facing role.
Strong communication skills and the confidence to develop positive relationships with customers and colleagues at all levels.
Good commercial awareness, with an understanding of areas such as quotations, pricing, costs and margins.
An organised and proactive approach, with the ability to manage different customer requirements and priorities without losing attention to detail.
Confidence using business systems such as CRM or ERP software. Experience with Sage 200 would be useful but isn't essential.
This is an opportunity to take real ownership of customer accounts and make a visible contribution to their continued growth. You'll have a varied role combining account management, internal sales, customer relationships and commercial development, supported by colleagues across the wider business
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