Complaints InvestigatorCharnwood CouncilOngoing contractHybrid - 2 days onsite, 3 days work from homeLE11 2TX£18.96 per hour PAYE Key Responsibilities Collate and present customer feedback and insight to support improvements to service processes across the organisation.Act as the first point of contact for the Corporate Complaints Policy.Administer the Corporate Complaints Policy, ensuring complaints receive timely and quality responses.Investigate complaints and ...

Charnwood Council invites applications for a Complaints Investigator on an ongoing hybrid basis. You will collate customer feedback to support process improvements, and act as the first point of contact for the Corporate Complaints Policy, ensuring timely, quality responses.Investigating complaints to provide clear, evidence-based outcomes, including Stage 2 local authority cases, you will also advise services on insurance arrangements and ...