FM Contract Manager

Job Description

Reference: WCC623745
Salary range: £56,436 - £62,742 per annum. Salary negotiable depending upon experience. 
Work location: Westminster City Hall, 64 Victoria Street, SW1E 6QP
Hours per week: 36
Contract type: Temporary up to 12 months 
Closing date: 24 May 2026 
Contact details for an informal discussion: Ivano Spiteri, Head of FM and Workplace Property via email on ISPITERI@WESTMINSTER.GOV.UK

About Us:
THE EXTRAORDINARY STORY OF TIFFENY'S POWERFUL VOICE

At Westminster City Council, we don't just listen to the voices and experiences of our residents – we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she'd find a job that gave her flexibility and freedom to support her son's needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them – where people encourage her to be her true self. And that's what she found here at the City of Westminster.

Working as an Engagement Officer Within the corporate property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters – in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she'd already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that's because we know how important it is to listen.

The Role:
As FM Contracts Manager, you too can make your own powerful contribution to a dynamic and diverse Workplace & Facilities Management team, where everyone is encouraged to develop and grow in service of our residents, businesses and visitors. Here, you'll discover an environment where new ideas about the management of FM contracts and procurement are welcomed – and where agile working makes for a fast-paced workplace. Our creativity and openness enable us to embrace change and thrive. With FM contracts here spanning everything from cleaning to security, from landscaping to pest control, and from mechanical and electrical to catering, variety is guaranteed.

Managing a range of large FM contracts and taking the lead on contract procurement and renewal, you'll build great working relationships with a wide range of people, both within and beyond the Council. As well as working in partnership with procurement colleagues, you'll enjoy the challenge of engaging with suppliers to resolve contractual matters. We'll look to you to lead a team to compose contract specification and KPIs, to maintain records and monitor renewals and alterations, and to develop performance reports. Through analysis, intervention, challenge and problem solving, you'll champion continuous improvement.

About You:
You'll bring to the role significant experience of managing contracts and contract performance. Naturally, you'll have a keen eye for detail and great working knowledge of computerised record keeping, budget monitoring and management. Positive, proactive and highly organised, you're committed to good customer service. Your flair for communication equips you to forge good working relationships with colleagues, partners and suppliers, and to resolve any challenges that come your way.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.
The Council is committed to achieving diverse shortlists to support our desire to increase the number of staff from underrepresented groups in our workforce. We especially encourage applications from a Global Majority (GM), people who are Black, Asian, Brown, dual-heritage, indigenous to the global south, and or have been racialised as 'ethnic minorities' (formally known as B.A.M.E, Black, Asian and multiple ethnic) background and, while the role is open to all applicants, we will utilise the positive action provisions of the Equality Act 2010 to appoint a candidate from a global majority background where there is a choice between two candidates of equal merit. If you are from a Global Majority background you can self-declare this to the hiring manager as part of our positive action commitments.

What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. To find out more about how we do this visit  https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants