Project and Service Introduction Manager

Job Description

We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW)

This pivotal role will lead the end-to-end transition of digital projects into live operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind.

As Service Transition Manager, you will work closely with project and product teams, within DDaT and across the wider organisation, to coordinate the service acceptance process, ensuring that new services are supportable, secure, and ready for operational use.

You will also provide assurance to the Service Delivery Manager on the organisational and technical readiness to support services post go-live, helping to embed these services into business-as-usual operations.

The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered, but successfully adopted and sustained across the organisation.

As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance.

To make an informal enquiry about this role, please contact Sarah Griffith at Sarah.Griffith@cyfoethnaturiolcymru.gov.uk

Interviews will take place through Microsoft Teams.