IRIS Software Group in Manchester invites a Performance Lead to drive coaching and enablement across Customer Success and Renewals, helping teams move from ticket-based work to proactive, outcome-led engagement.You'll partner with managers and Learning & Development to translate performance insights into practical actions, support new starters, and reinforce consistent standards.This hands-on role rewards practical impact and close collaboration with ...

IRIS Software Group is seeking a Performance Lead to coach Customer Success and Renewals teams, shifting from reactive ticket handling to proactive, outcome-led conversations. You'll work closely with managers and Learning & Development to make performance improvement practical and consistent.This hands-on role focuses on building confidence, adoption, retention and renewal through practical coaching, data-driven insights, and sharing best practices across ...

IRIS Software Group is seeking a Performance Lead for Customer Success & Renewals to move teams from reactive ticket handling to proactive, outcome-led engagement. This hands-on coaching role focuses on building consistency, practical actions and commercial awareness across CS and Renewals.You'll work with Customer Success Managers, Renewals Specialists, and leaders to develop coaching plans, share best practices and embed behaviours ...